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In response to sewer backups in the Jefferson Chalmers and Cornerstone Village neighborhoods, the Detroit Water and Sewerage Department (DWSD) has taken historically unprecedented steps to ensure homes in the area impacted by recent storm activity are professionally cleaned and sanitized. Several homes in the neighborhoods were affected by flooding after the severe rainstorms of July 8 and Aug. 16.

In response to sewer backups, DWSD has proactively led efforts toward remediating impacted homes which included a series of outreach efforts aimed at actively keeping residents informed during the cleanup. Shortly after the July rainstorm, DWSD accompanied by the Detroit Health Department and the City of Detroit’s Department of Neighborhoods, canvassed the Jefferson Chalmers neighborhood delivering more than 1,000 packages with information on a 211 help hotline for cleanup and sanitation. The packages also contained claim forms and instructions for filing claims with DWSD over losses sustained during the storm. An additional 3,000 packages were later delivered to area residents prior to the Aug. 22, 2016 deadline for the filing of claims associated with the July 8 rainstorm.

Through the 211 help hotline, DWSD has identified homes requiring sanitation and are working with contractors to ensure all homes requesting assistance are serviced. Crews from DWSD and DPW have also cleaned streets and sidewalks to clear debris from catch basins based on inspections. Cost for basement cleaning and sanitation are covered by DWSD.

To learn more about the Detroit Water and Sewerage Department or to request water services, make payments, or report water problems, call Customer Care at 313-267-8000 or contact us at:www.detroitmi.gov/dwsd.

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